Refund policy
Returns Information
If you need to return an item, please send it to:
X8R Ltd
20-21 Leigh Road
Ramsgate
Kent
CT12 5EU
United Kingdom
Include the following inside your return:
- Order number or invoice
- Full name
- Email address
- Postal address
- Any other relevant order details
Our Returns Policy:
- Returns are accepted within 60 days of purchase, provided items are in sellable condition.
- A full refund of the item’s value will be issued once received and inspected.
- Original postage costs are non-refundable.
- Return postage is not pre-paid. We recommend using a tracked service, as we cannot issue refunds for items lost in transit.
- We do not offer exchanges. If you ordered the wrong item, please return it and place a new order for the correct one.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@x8r.co.uk.